Satellite Healthcare Business Process Project Manager - Enterprise Development in San Jose, California

Requisition Number 18-0646

Post Date 1/9/2019

Title Business Process Project Manager - Enterprise Development

Location Corporate HQT

Job Status Full Time

Work Hours 40

City San Jose

State CA

Description

Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 90 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .

The Business Process Project Manager (PM) assists the Director of Business Integration in managing the project management processes for complex strategic initiatives and special projects in the Business Integration function. The PM will be responsible for

supporting the transition and integration of new business processes and systems into Satellite core business. The PM will manage and support cross-functional projects initiated by Senior Management. This involves actively managing project plans, deliverables,

project management tools, analysis, transition models, project milestones, timelines and minutes. The PM is accountable for the total project management process on assigned projects. This includes communications, progress and performance to established goals,

assuring that the project team meets all deadlines, and maintaining a close effective working relationship with sponsors, customers, vendors, leadership, and stakeholders.

Essential Functions

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards.

  • Lead cross-functional project teams through successful completion of the project in a matrix team environment; develop and manage an interdisciplinary project team throughout the life cycle of the project, including the evaluation phase

  • Effectively utilize process improvement principles and tools to manage resources, reduce costs, maintain and accelerate timelines, as well as track and execute the project schedule

  • Provides leadership to resolve action items, coordinate and utilize resources

  • Ensure adherence to established project management methodologies and best practices; drives the quality and completion of phase reviews, all milestones and deliverables

  • Drive the development of project timelines and manage any changes, such as future timeline changes that may result from changes in scope, delays in schedule or resource constraints

  • Manage risk assessment and mitigation process for assigned projects; evaluate potential risks and develop preventive and corrective action plans

  • Develop and finalize complete project plans with formalized plans, resources, milestones, and deliverable schedule

  • Coordinates all project update meetings and present or lead presentations for project status reviews as needed

  • Facilitate and maintain records of all internal and external communications relevant to assigned projects including meeting minutes

  • Develop and track all project budgets, milestones and customer deliverables; ensure all milestones are met, if not, take appropriate corrective actions and notify stakeholders

  • Assist leadership with justifications, budget estimates, resource requirements, and presentations to support new project proposals

  • Prepare all project related reports on project performance for both internal and external stakeholders

  • Monitor and present project quality performance at periodic project review meetings

  • Lead multiple projects and facilitate project activities to ensure project specifications and timelines are met

  • Develop and review all project plans, schedule, proposals, and budgets

  • Responsible for driving the Satellite Healthcare culture through values and customer service standards

  • Accountable for outstanding customer service to all external and internal customers

  • Develop and maintain effective relationships through effective and timely communication to all stakeholders

  • Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Requirements

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree required, in a work-related discipline/field from an accredited college or university; Master’s degree preferred

Experience: Three (3) years of project management experience; Experience with healthcare or health sciences industry preferred; Project Management Training preferred

Knowledge, Skills & Abilities:

  • Ability to act as both a thought leader and operational expert around process, project management and business integration

  • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as written communication

  • Ability to provide leadership and influence others within complex organizations

  • Ability to gather, analyze, and synthesize data, reason logically and accurately, and draw valid conclusions

  • Demonstrate strong project management skills with the ability to manage project budgets, deliverables, and timelines successfully

  • Knowledge of process improvement methodologies, project management tools and best practices

  • Knowledge of Lean and Six Sigma

  • Must be able to understand and solve issues at a detailed level

  • Ability to manage multiple changing priorities and work effectively in a team or independent setting Requires the ability of independent decision making based upon current factors related to specifics of each project

  • Excellent presentation skills

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.